Ashley King, 35
Director of customer service
Norfolk Southern Railway
Nominator’s quote: “Ashley and her colleague and co-nominee JP McNeil have been key leaders in standing up the new customer service center at Norfolk Southern and helping drive a low-effort interaction for our customers. They have been integral in the design of the new center, the selection and continuous training of a high quality staff, the implementation of new technology and the development of meaningful metrics that depict the level of customer service Norfolk Southern is providing its customers.” — John Scheib, NS
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