Valley Metro’s customer experience coordinators support security, engage with customers and ensure station cleanliness.Photo – Valley Metro
Valley Metro yesterday announced it hired a team of "customer experience coordinators," a group of staff members stationed at busy rail platforms to support security and assist riders served by its light-rail in Phoenix and Tempe, Arizona.
The team's creation is part of Valley Metro’s Respect the Ride (RTR) program, which increased security staff, developed paid fare zones, established a code of conduct and introduced a safety and security app as part of a strategy to make the 28-mile light-rail system safer, Valley Metro officials said in a press release.
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